Returns, Refunds & Warranty

Returns

You can return most items within 7 days of delivery, as long as they are unused, in their original packaging and accompanied by the order number or receipt.

• For hygiene and water-safety reasons, opened consumables cannot be returned — this includes filter cartridges, membranes, and treatment minerals or chemicals once their seal is broken.
• Custom-configured systems and specially sourced industrial equipment are supplied against confirmed orders and are not returnable, except where faulty.
• Items damaged by misuse, incorrect installation by third parties, or use outside the product's specifications are not eligible.

Wrong, damaged or defective items

Please inspect your order on delivery. If an item arrives damaged, defective, or different from what you ordered, contact us within 48 hours with your order number and photos. We will arrange a replacement or a full refund, and the return shipping in that case is on us.

One-year warranty

RO systems and filtration plants installed by Aqua Health carry a one-year service warranty covering manufacturing faults and installation workmanship. Consumable parts — filter cartridges, membranes and similar wear items — are excluded, as their life depends on your feed water.

To make a warranty claim, contact us with your order number and a short description of the issue. Our service team will diagnose the problem, and repair or replace the affected part.

Refunds

Once a return is received and inspected, refunds are issued to the original payment method, or by bank transfer for cash payments, within 7–14 business days.

How to start a return

Call or WhatsApp us at 0345.510.3157, or email hello@aquahealth.pk, with your order number. We will confirm eligibility and share the return address and steps.